Welcome to Human Factors Institute

We are passionate and experienced human factors and training consultants that specialise in designing, building and delivering educational solutions that build organizational core skills in improvement, safety, and leadership.

HFI develop innovative online training solutions, workshops and performance support tools, in the field of human factors.

Our clients include rail, universities, pathology providers, hospitals and pharmaceutical manufacturers.

We provide consultancy services in a range of areas including:

o Workload evaluation and training design using best practice methodologies.

o Business Analysis/Process Improvement activities including leading or facilitating value stream mapping, auditing of processes and task analysis.

o User adoption strategy development, including user experience (UX) considerations.

o Change management strategy and implementation.

o Delivery of training programs including Train the Trainer and HF programs.

o Human Factors Issues analysis.

o Risk Based Training Needs Analysis (RBTNA).

o User Centered Design audits and assessments.

o Bespoke leadership development programs and patient centered education.




HFI work with our clients to understand their areas of concern and provide practical advice. We help our clients implement effective and compliant business practices to improve their overall performance. Areas include:
  • Good Documentation Practices and Good Manufacturing Practices (GMP).
  • Compliance training program development.
  • Quality Assurance (QA) and Quality Management Systems (QMS).
  • Strategies for dealing with Human Error deficiencies identified in investigations.
  • Internal and external audits and inspections.


HFI provide learning solutions to suit your requirements, in the area of human factors. Ranging from introductory training in human factors to advanced application of human factors.

Public Workshops: We deliver a range of public workshops. Contact us for a training catalogue.

On-site Training: We will come to your site to deliver training that is customized to your needs. Customization could include development of case studies relevant to your organisation.

Online Learning Library: a library of online learning resources will be available to our clients in 2020. For more information regarding our learning library, or to be notified when it goes live, contact us.


HFI are experienced in conducting Quality, GxP and compliance audits to TGA, FDA, PIC/S and ISO standards. Areas of particular focus include investigations where human error is identified to be a causal factor, documentation and training deficiencies.

Human Error: Identify potential deficits, review current deficits, analyze data trends and suggest appropriate recommendations.

​Training Compliance: identify gaps and suggest methods designed to maximize learning in your organisation.​

Documentation: Identify areas of vulnerability and recommend design solutions that capture best practice in a concise, easy-to-use format.

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